Powerful Features & Modules

iCM offers secure web-based documentation, communication and electronic billing services to providers of long term services and supports. The system provides a set of powerful and robust features and modules to manage your facility and the people you support.

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A sophisticated module to help your staff track and log all the support provided – ensuring delivery of the best possible service.

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Improve medication administration and eliminate medication errors with our industry leading eMAR system. Our system integrates with over a dozen pharmacy systems.

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Training Management

Track general as well as individual-specific training of your staff through our sophisticated training module.

Manage Staff

No matter how large or small your organization, you will find all the tools to efficiently manage your staff.

Site & Fleet Maintenance

Maintain your sites and vehicle fleet through easy to understand dashboards for each site.

Access Control & Permissions

Use a sophisticated permission system to assign staff to individual or entire sites. You can create your own roles and permissions as you see fit.

Activity Management

Plan Activities and then track attendance for each person you support.

Individual Specific Training

Maintain a comprehensive set of electronic documentation for each person that you support.

Alerts & Notifications

Always be in touch with your organization and get alerts when an Incident Report is filed.

Incident Reporting

Easily report and track incidents. Notify the right people and generate documentation for reporting purposes.

Workflow Manager

Utilize powerful workflow rules to automate your operations and rule out errors.

  • Internal Inbox

    Securely send messages to one person, a group, a role, or everyone in your company and share information.

  • Pharmacy Integration

    iCareManager integrates with well over a dozen pharmacy systems to ensure medication order accuracy.

  • Pharmacy Portal

    Let your pharmacy login through their own portal to view medications, manage MARs, and check orders.

  • Physician Portal

    Allow physicians to achieve better health outcomes through a physician portal.

Fax Documents

Send & Receive Fax messages directly from the system.


Set company-wide announcements for your staff for important messages.

Individual Care Plans

Generate comprehensive diagnosis based plans for every individual – since every individual is unique.

Manage Medications

Allow your staff to easily manage your medications and ensure safety and compliance.

Goals & Outcomes

Describe goals and aspirations of each person that you support and then easily measure the outcomes.


Effectively manage your leads for your organization and reach out to them.

Billing View

Stay on top of your State billing cycles and ensure everything is tracked and billable.


Manage the attendance of the activities of the people you support.

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