What SOC 2 and HIPAA Certification Means for You as an iCareManager Customer
Learn how our SOC 2 and HIPAA compliance provides enhanced security and privacy benefits for our clients, ensuring their sensitive data is protected.
iCareManager Blog
Latest news, updates and hand-picked resources.
Boost Your Facility’s Efficiency with IDD EHR Software
IDD EHR software can help improve your facility's efficiency and streamline operations. Learn how this powerful tool can benefit your organization and enhance patient care.
How Does eMAR Improve Medication Administration Accuracy?
Learn how eMAR (electronic medication administration record) systems can significantly improve medication administration accuracy and patient safety in healthcare settings.
Exploring ISP in the Context of Intellectual Developmental Disabilities support
Learn about Individual Support Plans (ISPs) and their role in supporting individuals with intellectual and developmental disabilities. Explore key components and best practices for creating effective ISPs.
Why Upgrading to the Latest EHR System is Crucial for IDD Providers
In the world of Intellectual and Developmental Disabilities (IDD) service, where every individual has unique needs, outdated EHR systems are becoming a critical challenge that’s slowing down service providers in...
Person-Centered Planning: Your One Stop Shop
Person-Centered Planning can be beautiful or it can be a headache based on what systems you have in place to manage it for your agency. Here at iCM – we...
Top 10 Medical Errors in Home Support Models and How eMAR Prevents Them
More and more, it’s becoming important for IDD/DDA, long-term care and assisted living providers to move their records management to an electronic health records (EHR) software platform. EHR software using...
State Audits are a Breeze with iCareManager
Going through licensing audits can be a daunting task, but not with iCareManager on your side. We sat down with Tricia Timmons, Director of Quality Services at Bello Machre, an...
Insight from an Early Adopter Group (LTSS): SEEC
Maryland is working on transitioning the DDA community of providers from the old PCIS2 system to the new LTSS Maryland. While the target date for all providers to be fully...
5 Tools for Effective Management of Your I/DD Organization
If you are using a software system like iCareManager, chances are you have data at your fingertips. But are you using it every day to effectively manage your organization?...
14 Things to Consider When Signing up for an EHR for your i/DD Agency
Choosing the right EHR system can be tough. This 14-step checklist will make it simpler. The COVID-19 pandemic has taken a disproportionate toll on organizations supporting people with intellectual...
Prepare Your DSPs to Provide the Best Training to IDDs for Equal Opportunity Positions
More companies today are embracing individuals with intellectual or developmental disabilities (IDDs) and have found that they’ve had a positive influence on not only the company’s bottom line, but...
LTSS integration – exciting news!
Great news! iCM had our first upload to LTSS yesterday with one of our customers in the pilot group of Development Disability Software. We are now officially integrated with...
Creating Safe and Healthy Environments at your i/DD Group Homes
Creating a safe and healthy environment for individuals with intellectual and/or developmental disabilities is paramount for their growth and happiness as well as for ensuring your group home’s success. So...
How COVID-19 Impacts People with Disabilities
Covid-19 has changed virtually every aspect of our lives, from the way we socialize with loved ones to the way we work. New research from this unprecedented era has...
5 steps to take to achieve success with implementing a new software system with your frontline staff
Implementing a new software system is an organizational change, and change is hard. Here are 5 steps to take to achieve success with implementing a new software system with your...
Everything you Need to Know About Electronic Visit Verification (EVV)
While the 21st Century Cures Act was put in place back in 2016, there have since been new changes that have a significant impact on healthcare agencies and providers, like...
Tips for Making Your Assisted Living Facility More Profitable
Owning an assisted living facility takes a whole lot of work and money to ensure residents are happy with the level of care they’re receiving. Things like room and board,...
New Mobile App and other System Updates!
As you know, we’re continuously improving our software to make the experience better for you, your teams, and the people you serve. We’re excited to share some recent system updates...
Introducing iCM’s Updated Mobile App
We’re delighted to announce that we’re releasing a new version of iCM’s mobile app to make your work life even easier. It is now available in both Android and...
How Often Activities for Daily Living Should Be Assessed and What You Need to Know
As a provider working in the i/DD / DDA industry, you know just how important it is to manage ADLs for the people that you serve. ADLs, or activities...
Immediate Steps to Take if You Have a COVID-19 Case in Your Assisted Living Facility
As COVID-19 cases sweep across the nation, the most vulnerable groups have been identified as older adults—65 years and older—and those with underlying medical conditions. Consequently, nursing homes, assisted...
Preparing for State Inspection/Surveys for Immediate Care Facilities and Living Centers
To ensure immediate care facilities (like assisted living facilities and state-supported living centers) are complying with state and federally mandated regulations, there are annual—and in some states, semiannual—inspections or...
Get referrals for Psych Services & add Functional Assessments using iCM
One of the recent modules we’ve added is for getting referrals for Psych Services. Here are some of the different aspects of it: Referral for Psych Services: With this enhancement,...
Is your agency on top of Attendance and Billing during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
New CareTracker Permissions and other recent software updates
New CareTracker Permissions Our new CareTracker Permissions will allow you to decide whether certain roles of staff have access to view Care Tracker services for programs to which they are...
Implementing Electronic Documentation like a Pro
Getting optimal benefit out of any software system requires careful planning and direction. We’ve compiled a quick reference checklist for you to get the most out of your electronic documentation...
Christine Larsen CoVID Interview
Conversation with Christine Larsen, Chief Strategy Officer at The Arc of Central Chesapeake Region. Christine shares insights on how her organization is staying productive during COVID-19 using iCM. The Arc...
Is your i/DD agency equipped to do remote work?
Remote Work is Here to Stay: This COVID-19 pandemic has pushed organizations to switch to remote working models. There have been numerous studies on how remote workers are more productive...
Skeptical about remote onboarding? Think again.
The need for having a strong digital software backbone for your organization has never been more evident than in these troubling times. We have agencies coming to us for assistance...
Video Conversation with Robert Baynard – COO of Family Service Foundation, Inc.
Interview with Robert Baynard – COO of Family Service Foundation, Inc. In this video, we’ve interviewed Rob Baynard, the COO of Family Service Foundation (FSF), a Maryland based DDA. FSF...
Is Your EHR Vendor Ready for Person Centered Planning?
Person-Centered Planning (PCP) as a modality for organizing I/DD agencies has been gaining traction among both facilitators and executives. As the name suggests, it’s a process controlled and directed by...
Video Conversation with Lisa Ackerman – Director of Quality Assurance, Richcroft Inc.
Interview with Lisa Ackerman, Director of QA at Richcroft Inc. In this video, we’ve interviewed Lisa Ackerman, the Director of QA at Richcroft Inc. a Maryland based DDA. Lisa has...
Video Conversation with David Greenberg – CEO, The League for People with Disabilities
Interview with David Greenberg, President & CEO of The League for People with Disabilities: The League is a Baltimore, Maryland based DDA. In this interview, David shares some insights on...
Industry Resources Links for COVID-19
Centers for Disease Control (CDC) CDC Updates CDC Website FAQ CDC Reducing community transmission Healthcare Professional Resources Examples of Transmission Based Precautions and Signs for posting outside resident rooms National...
COVID-19 Essential Worker Recognition Fund
Here at iCM we are constantly amazed at the work that your essential frontline workers do every day, especially in these hard times. In April we established iCareManager’s COVID-19 Essential...
CareTracker and eMAR modules are in full action during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
Keep your Employees Productive at Home During COVID-19 using iCM
With governors of different states issuing stay-at-home orders to control and prevent the spread of coronavirus cases, providers servicing the i/DD industry are also adjusting their staff roles. Since people...
Why States Are Adopting MLTSS
Managed Long Term Services and Supports (MLTSS) refers to the delivery of long term services and supports through capitated Medicaid managed programs. Increasing numbers of states are using MLTSS as...
Working round-the-clock to provide support during COVID-19
At this unprecedented challenging time of crisis for the world, our country, and notably providers of long term services and supports, we would like to take a moment to remind...
The Right Software System is Almost Like Getting Another Income Stream
Organizations and their executives serving the needs of people with intellectual or developmental disabilities (IDD) have many compelling reasons to implement a good software solution — efficient data capture, data...
How eMAR Helps Reduce Medication Errors
Administering medications without a proper electronic system is usually one of the most stressful tasks for direct support professionals, especially when they have to pass a large number of meds...
The Advantages of Wearable Technology in Assisted Living
Wearable technology has been an accelerating market trend throughout our culture, and these devices have obvious — and not so obvious — uses in assisted living settings as well. With...
Why are DDA Providers Switching to iCM?
Over the past few years, iCM has been gaining a lot of popularity in the DDA (I/DD) industry, specifically with organizations that want to keep up with technology trends. Here...
Person-Centered Staff Assessments Create Person-Centered Service
Image Courtesy: RISE Services A safety net, like a chain, is only as strong as its weakest link. In any long term supports and services organization, the safety net under...
Why are there so many different system standards for EHR?
Standards are the basis on which effective policies are built in any organization or system. Globally, health systems are built by workable and acceptable standards. The quality of services received...
LTSS Billing Countdown for Maryland’s DDA Providers
Maryland’s Developmental Disabilities Administration (DDA) which comes under MD Department of Health is currently undergoing a transition pertaining to the Medicaid services and billing methods for organizations providing Long-Term Services...
Six things Assisted Living Facilities can do to Avoid Citations during State Inspections
Providing assisted living and senior care facilities to residents come with a huge responsibility for effectively managing their emotional, physical and psychological well-being. As such, it is a regulated industry....
Challenges and Opportunities in Interoperability between Pharmacies and providers of Long Term Services & Supports
You might think that by this third decade of the 21st Century, the computer systems of any long term services and supports organization could talk seamlessly, reliably, and securely to any...
2019 – Year in Review
With 2020 off to a good start we thought we’d take a look back and share 5 major milestones we achieved last year. 1- Thousand Sites Target Crossed: We crossed...
How Long Term Services & Supports Organizations Can Protect Themselves against Data Security Breaches
Cybersecurity incidents are a growing threat to all organizations, and that includes providers working in Long Term Services & Supports. In this brief article, we’ll first look at a few...
The New Care Tracker is Here
Direct Support Professionals (DSP’s) have one of the most important jobs on the planet. The new Care Tracker helps streamline their daily tasks and gives them a simple way to...
LTSS billing starts July 2020, but don’t worry…
With iCM you’ll be able to… Create a Person-Centered Planning workflow for your staff to stay on top of the Person-Centered Planning (PCP) process, ensuring there is no interruption in...
How Much Does EHR Software Cost?
Maintaining electronic health records (EHR) for individuals in your care provides a number of benefits both to those individuals and your care facility. Long Term Care EHR software helps you...
Are Outdated Systems Hurting Your Long-Term Care Facility?
The number of people requiring long-term care is expected to almost double, from 15 million in 2000 to 27 million in 2050.¹ However, 83 percent of long-term care facilities indicated that...
How Does eMAR Improve Medication Administration Accuracy?
Learn how eMAR (electronic medication administration record) systems can significantly improve medication administration accuracy and patient safety in healthcare settings.
Exploring ISP in the Context of Intellectual Developmental Disabilities support
Learn about Individual Support Plans (ISPs) and their role in supporting individuals with intellectual and developmental disabilities. Explore key components and best practices for creating effective ISPs.
Why Upgrading to the Latest EHR System is Crucial for IDD Providers
In the world of Intellectual and Developmental Disabilities (IDD) service, where every individual has unique needs, outdated EHR systems are becoming a critical challenge that’s slowing down service providers in...
Person-Centered Planning: Your One Stop Shop
Person-Centered Planning can be beautiful or it can be a headache based on what systems you have in place to manage it for your agency. Here at iCM – we...
Top 10 Medical Errors in Home Support Models and How eMAR Prevents Them
More and more, it’s becoming important for IDD/DDA, long-term care and assisted living providers to move their records management to an electronic health records (EHR) software platform. EHR software using...
State Audits are a Breeze with iCareManager
Going through licensing audits can be a daunting task, but not with iCareManager on your side. We sat down with Tricia Timmons, Director of Quality Services at Bello Machre, an...
Tips for Making Your Assisted Living Facility More Profitable
Owning an assisted living facility takes a whole lot of work and money to ensure residents are happy with the level of care they’re receiving. Things like room and board,...
Immediate Steps to Take if You Have a COVID-19 Case in Your Assisted Living Facility
As COVID-19 cases sweep across the nation, the most vulnerable groups have been identified as older adults—65 years and older—and those with underlying medical conditions. Consequently, nursing homes, assisted...
Preparing for State Inspection/Surveys for Immediate Care Facilities and Living Centers
To ensure immediate care facilities (like assisted living facilities and state-supported living centers) are complying with state and federally mandated regulations, there are annual—and in some states, semiannual—inspections or...
Working round-the-clock to provide support during COVID-19
At this unprecedented challenging time of crisis for the world, our country, and notably providers of long term services and supports, we would like to take a moment to remind...
How eMAR Helps Reduce Medication Errors
Administering medications without a proper electronic system is usually one of the most stressful tasks for direct support professionals, especially when they have to pass a large number of meds...
The Advantages of Wearable Technology in Assisted Living
Wearable technology has been an accelerating market trend throughout our culture, and these devices have obvious — and not so obvious — uses in assisted living settings as well. With...
How COVID-19 Impacts People with Disabilities
Covid-19 has changed virtually every aspect of our lives, from the way we socialize with loved ones to the way we work. New research from this unprecedented era has...
Immediate Steps to Take if You Have a COVID-19 Case in Your Assisted Living Facility
As COVID-19 cases sweep across the nation, the most vulnerable groups have been identified as older adults—65 years and older—and those with underlying medical conditions. Consequently, nursing homes, assisted...
Is your agency on top of Attendance and Billing during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
Implementing Electronic Documentation like a Pro
Getting optimal benefit out of any software system requires careful planning and direction. We’ve compiled a quick reference checklist for you to get the most out of your electronic documentation...
Christine Larsen CoVID Interview
Conversation with Christine Larsen, Chief Strategy Officer at The Arc of Central Chesapeake Region. Christine shares insights on how her organization is staying productive during COVID-19 using iCM. The Arc...
Is your i/DD agency equipped to do remote work?
Remote Work is Here to Stay: This COVID-19 pandemic has pushed organizations to switch to remote working models. There have been numerous studies on how remote workers are more productive...
Video Conversation with Robert Baynard – COO of Family Service Foundation, Inc.
Interview with Robert Baynard – COO of Family Service Foundation, Inc. In this video, we’ve interviewed Rob Baynard, the COO of Family Service Foundation (FSF), a Maryland based DDA. FSF...
Video Conversation with David Greenberg – CEO, The League for People with Disabilities
Interview with David Greenberg, President & CEO of The League for People with Disabilities: The League is a Baltimore, Maryland based DDA. In this interview, David shares some insights on...
Industry Resources Links for COVID-19
Centers for Disease Control (CDC) CDC Updates CDC Website FAQ CDC Reducing community transmission Healthcare Professional Resources Examples of Transmission Based Precautions and Signs for posting outside resident rooms National...
COVID-19 Essential Worker Recognition Fund
Here at iCM we are constantly amazed at the work that your essential frontline workers do every day, especially in these hard times. In April we established iCareManager’s COVID-19 Essential...
CareTracker and eMAR modules are in full action during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
Keep your Employees Productive at Home During COVID-19 using iCM
With governors of different states issuing stay-at-home orders to control and prevent the spread of coronavirus cases, providers servicing the i/DD industry are also adjusting their staff roles. Since people...
Working round-the-clock to provide support during COVID-19
At this unprecedented challenging time of crisis for the world, our country, and notably providers of long term services and supports, we would like to take a moment to remind...
Christine Larsen CoVID Interview
Conversation with Christine Larsen, Chief Strategy Officer at The Arc of Central Chesapeake Region. Christine shares insights on how her organization is staying productive during COVID-19 using iCM. The Arc...
Video Conversation with Robert Baynard – COO of Family Service Foundation, Inc.
Interview with Robert Baynard – COO of Family Service Foundation, Inc. In this video, we’ve interviewed Rob Baynard, the COO of Family Service Foundation (FSF), a Maryland based DDA. FSF...
Video Conversation with Lisa Ackerman – Director of Quality Assurance, Richcroft Inc.
Interview with Lisa Ackerman, Director of QA at Richcroft Inc. In this video, we’ve interviewed Lisa Ackerman, the Director of QA at Richcroft Inc. a Maryland based DDA. Lisa has...
Video Conversation with David Greenberg – CEO, The League for People with Disabilities
Interview with David Greenberg, President & CEO of The League for People with Disabilities: The League is a Baltimore, Maryland based DDA. In this interview, David shares some insights on...
How Does eMAR Improve Medication Administration Accuracy?
Learn how eMAR (electronic medication administration record) systems can significantly improve medication administration accuracy and patient safety in healthcare settings.
Person-Centered Planning: Your One Stop Shop
Person-Centered Planning can be beautiful or it can be a headache based on what systems you have in place to manage it for your agency. Here at iCM – we...
Top 10 Medical Errors in Home Support Models and How eMAR Prevents Them
More and more, it’s becoming important for IDD/DDA, long-term care and assisted living providers to move their records management to an electronic health records (EHR) software platform. EHR software using...
State Audits are a Breeze with iCareManager
Going through licensing audits can be a daunting task, but not with iCareManager on your side. We sat down with Tricia Timmons, Director of Quality Services at Bello Machre, an...
5 Tools for Effective Management of Your I/DD Organization
If you are using a software system like iCareManager, chances are you have data at your fingertips. But are you using it every day to effectively manage your organization?...
14 Things to Consider When Signing up for an EHR for your i/DD Agency
Choosing the right EHR system can be tough. This 14-step checklist will make it simpler. The COVID-19 pandemic has taken a disproportionate toll on organizations supporting people with intellectual...
5 steps to take to achieve success with implementing a new software system with your frontline staff
Implementing a new software system is an organizational change, and change is hard. Here are 5 steps to take to achieve success with implementing a new software system with your...
Everything you Need to Know About Electronic Visit Verification (EVV)
While the 21st Century Cures Act was put in place back in 2016, there have since been new changes that have a significant impact on healthcare agencies and providers, like...
Introducing iCM’s Updated Mobile App
We’re delighted to announce that we’re releasing a new version of iCM’s mobile app to make your work life even easier. It is now available in both Android and...
How Often Activities for Daily Living Should Be Assessed and What You Need to Know
As a provider working in the i/DD / DDA industry, you know just how important it is to manage ADLs for the people that you serve. ADLs, or activities...
Is your agency on top of Attendance and Billing during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
Implementing Electronic Documentation like a Pro
Getting optimal benefit out of any software system requires careful planning and direction. We’ve compiled a quick reference checklist for you to get the most out of your electronic documentation...
Christine Larsen CoVID Interview
Conversation with Christine Larsen, Chief Strategy Officer at The Arc of Central Chesapeake Region. Christine shares insights on how her organization is staying productive during COVID-19 using iCM. The Arc...
Is your i/DD agency equipped to do remote work?
Remote Work is Here to Stay: This COVID-19 pandemic has pushed organizations to switch to remote working models. There have been numerous studies on how remote workers are more productive...
Skeptical about remote onboarding? Think again.
The need for having a strong digital software backbone for your organization has never been more evident than in these troubling times. We have agencies coming to us for assistance...
Video Conversation with Robert Baynard – COO of Family Service Foundation, Inc.
Interview with Robert Baynard – COO of Family Service Foundation, Inc. In this video, we’ve interviewed Rob Baynard, the COO of Family Service Foundation (FSF), a Maryland based DDA. FSF...
Is Your EHR Vendor Ready for Person Centered Planning?
Person-Centered Planning (PCP) as a modality for organizing I/DD agencies has been gaining traction among both facilitators and executives. As the name suggests, it’s a process controlled and directed by...
Video Conversation with Lisa Ackerman – Director of Quality Assurance, Richcroft Inc.
Interview with Lisa Ackerman, Director of QA at Richcroft Inc. In this video, we’ve interviewed Lisa Ackerman, the Director of QA at Richcroft Inc. a Maryland based DDA. Lisa has...
Video Conversation with David Greenberg – CEO, The League for People with Disabilities
Interview with David Greenberg, President & CEO of The League for People with Disabilities: The League is a Baltimore, Maryland based DDA. In this interview, David shares some insights on...
CareTracker and eMAR modules are in full action during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
Keep your Employees Productive at Home During COVID-19 using iCM
With governors of different states issuing stay-at-home orders to control and prevent the spread of coronavirus cases, providers servicing the i/DD industry are also adjusting their staff roles. Since people...
Why States Are Adopting MLTSS
Managed Long Term Services and Supports (MLTSS) refers to the delivery of long term services and supports through capitated Medicaid managed programs. Increasing numbers of states are using MLTSS as...
The Right Software System is Almost Like Getting Another Income Stream
Organizations and their executives serving the needs of people with intellectual or developmental disabilities (IDD) have many compelling reasons to implement a good software solution — efficient data capture, data...
How eMAR Helps Reduce Medication Errors
Administering medications without a proper electronic system is usually one of the most stressful tasks for direct support professionals, especially when they have to pass a large number of meds...
The Advantages of Wearable Technology in Assisted Living
Wearable technology has been an accelerating market trend throughout our culture, and these devices have obvious — and not so obvious — uses in assisted living settings as well. With...
Why are there so many different system standards for EHR?
Standards are the basis on which effective policies are built in any organization or system. Globally, health systems are built by workable and acceptable standards. The quality of services received...
LTSS Billing Countdown for Maryland’s DDA Providers
Maryland’s Developmental Disabilities Administration (DDA) which comes under MD Department of Health is currently undergoing a transition pertaining to the Medicaid services and billing methods for organizations providing Long-Term Services...
Six things Assisted Living Facilities can do to Avoid Citations during State Inspections
Providing assisted living and senior care facilities to residents come with a huge responsibility for effectively managing their emotional, physical and psychological well-being. As such, it is a regulated industry....
Challenges and Opportunities in Interoperability between Pharmacies and providers of Long Term Services & Supports
You might think that by this third decade of the 21st Century, the computer systems of any long term services and supports organization could talk seamlessly, reliably, and securely to any...
How Long Term Services & Supports Organizations Can Protect Themselves against Data Security Breaches
Cybersecurity incidents are a growing threat to all organizations, and that includes providers working in Long Term Services & Supports. In this brief article, we’ll first look at a few...
LTSS billing starts July 2020, but don’t worry…
With iCM you’ll be able to… Create a Person-Centered Planning workflow for your staff to stay on top of the Person-Centered Planning (PCP) process, ensuring there is no interruption in...
How Much Does EHR Software Cost?
Maintaining electronic health records (EHR) for individuals in your care provides a number of benefits both to those individuals and your care facility. Long Term Care EHR software helps you...
Are Outdated Systems Hurting Your Long-Term Care Facility?
The number of people requiring long-term care is expected to almost double, from 15 million in 2000 to 27 million in 2050.¹ However, 83 percent of long-term care facilities indicated that...
Boost Your Facility’s Efficiency with IDD EHR Software
IDD EHR software can help improve your facility's efficiency and streamline operations. Learn how this powerful tool can benefit your organization and enhance patient care.
How Does eMAR Improve Medication Administration Accuracy?
Learn how eMAR (electronic medication administration record) systems can significantly improve medication administration accuracy and patient safety in healthcare settings.
Exploring ISP in the Context of Intellectual Developmental Disabilities support
Learn about Individual Support Plans (ISPs) and their role in supporting individuals with intellectual and developmental disabilities. Explore key components and best practices for creating effective ISPs.
Why Upgrading to the Latest EHR System is Crucial for IDD Providers
In the world of Intellectual and Developmental Disabilities (IDD) service, where every individual has unique needs, outdated EHR systems are becoming a critical challenge that’s slowing down service providers in...
Person-Centered Planning: Your One Stop Shop
Person-Centered Planning can be beautiful or it can be a headache based on what systems you have in place to manage it for your agency. Here at iCM – we...
Top 10 Medical Errors in Home Support Models and How eMAR Prevents Them
More and more, it’s becoming important for IDD/DDA, long-term care and assisted living providers to move their records management to an electronic health records (EHR) software platform. EHR software using...
State Audits are a Breeze with iCareManager
Going through licensing audits can be a daunting task, but not with iCareManager on your side. We sat down with Tricia Timmons, Director of Quality Services at Bello Machre, an...
Insight from an Early Adopter Group (LTSS): SEEC
Maryland is working on transitioning the DDA community of providers from the old PCIS2 system to the new LTSS Maryland. While the target date for all providers to be fully...
5 Tools for Effective Management of Your I/DD Organization
If you are using a software system like iCareManager, chances are you have data at your fingertips. But are you using it every day to effectively manage your organization?...
14 Things to Consider When Signing up for an EHR for your i/DD Agency
Choosing the right EHR system can be tough. This 14-step checklist will make it simpler. The COVID-19 pandemic has taken a disproportionate toll on organizations supporting people with intellectual...
Prepare Your DSPs to Provide the Best Training to IDDs for Equal Opportunity Positions
More companies today are embracing individuals with intellectual or developmental disabilities (IDDs) and have found that they’ve had a positive influence on not only the company’s bottom line, but...
LTSS integration – exciting news!
Great news! iCM had our first upload to LTSS yesterday with one of our customers in the pilot group of Development Disability Software. We are now officially integrated with...
Creating Safe and Healthy Environments at your i/DD Group Homes
Creating a safe and healthy environment for individuals with intellectual and/or developmental disabilities is paramount for their growth and happiness as well as for ensuring your group home’s success. So...
How COVID-19 Impacts People with Disabilities
Covid-19 has changed virtually every aspect of our lives, from the way we socialize with loved ones to the way we work. New research from this unprecedented era has...
5 steps to take to achieve success with implementing a new software system with your frontline staff
Implementing a new software system is an organizational change, and change is hard. Here are 5 steps to take to achieve success with implementing a new software system with your...
Everything you Need to Know About Electronic Visit Verification (EVV)
While the 21st Century Cures Act was put in place back in 2016, there have since been new changes that have a significant impact on healthcare agencies and providers, like...
Introducing iCM’s Updated Mobile App
We’re delighted to announce that we’re releasing a new version of iCM’s mobile app to make your work life even easier. It is now available in both Android and...
How Often Activities for Daily Living Should Be Assessed and What You Need to Know
As a provider working in the i/DD / DDA industry, you know just how important it is to manage ADLs for the people that you serve. ADLs, or activities...
Get referrals for Psych Services & add Functional Assessments using iCM
One of the recent modules we’ve added is for getting referrals for Psych Services. Here are some of the different aspects of it: Referral for Psych Services: With this enhancement,...
Implementing Electronic Documentation like a Pro
Getting optimal benefit out of any software system requires careful planning and direction. We’ve compiled a quick reference checklist for you to get the most out of your electronic documentation...
Is your i/DD agency equipped to do remote work?
Remote Work is Here to Stay: This COVID-19 pandemic has pushed organizations to switch to remote working models. There have been numerous studies on how remote workers are more productive...
Is Your EHR Vendor Ready for Person Centered Planning?
Person-Centered Planning (PCP) as a modality for organizing I/DD agencies has been gaining traction among both facilitators and executives. As the name suggests, it’s a process controlled and directed by...
Industry Resources Links for COVID-19
Centers for Disease Control (CDC) CDC Updates CDC Website FAQ CDC Reducing community transmission Healthcare Professional Resources Examples of Transmission Based Precautions and Signs for posting outside resident rooms National...
Keep your Employees Productive at Home During COVID-19 using iCM
With governors of different states issuing stay-at-home orders to control and prevent the spread of coronavirus cases, providers servicing the i/DD industry are also adjusting their staff roles. Since people...
Why States Are Adopting MLTSS
Managed Long Term Services and Supports (MLTSS) refers to the delivery of long term services and supports through capitated Medicaid managed programs. Increasing numbers of states are using MLTSS as...
Working round-the-clock to provide support during COVID-19
At this unprecedented challenging time of crisis for the world, our country, and notably providers of long term services and supports, we would like to take a moment to remind...
The Right Software System is Almost Like Getting Another Income Stream
Organizations and their executives serving the needs of people with intellectual or developmental disabilities (IDD) have many compelling reasons to implement a good software solution — efficient data capture, data...
How eMAR Helps Reduce Medication Errors
Administering medications without a proper electronic system is usually one of the most stressful tasks for direct support professionals, especially when they have to pass a large number of meds...
Person-Centered Planning: Your One Stop Shop
Person-Centered Planning can be beautiful or it can be a headache based on what systems you have in place to manage it for your agency. Here at iCM – we...
Top 10 Medical Errors in Home Support Models and How eMAR Prevents Them
More and more, it’s becoming important for IDD/DDA, long-term care and assisted living providers to move their records management to an electronic health records (EHR) software platform. EHR software using...
State Audits are a Breeze with iCareManager
Going through licensing audits can be a daunting task, but not with iCareManager on your side. We sat down with Tricia Timmons, Director of Quality Services at Bello Machre, an...
Insight from an Early Adopter Group (LTSS): SEEC
Maryland is working on transitioning the DDA community of providers from the old PCIS2 system to the new LTSS Maryland. While the target date for all providers to be fully...
5 Tools for Effective Management of Your I/DD Organization
If you are using a software system like iCareManager, chances are you have data at your fingertips. But are you using it every day to effectively manage your organization?...
LTSS integration – exciting news!
Great news! iCM had our first upload to LTSS yesterday with one of our customers in the pilot group of Development Disability Software. We are now officially integrated with...
New Mobile App and other System Updates!
As you know, we’re continuously improving our software to make the experience better for you, your teams, and the people you serve. We’re excited to share some recent system updates...
Introducing iCM’s Updated Mobile App
We’re delighted to announce that we’re releasing a new version of iCM’s mobile app to make your work life even easier. It is now available in both Android and...
Get referrals for Psych Services & add Functional Assessments using iCM
One of the recent modules we’ve added is for getting referrals for Psych Services. Here are some of the different aspects of it: Referral for Psych Services: With this enhancement,...
Is your agency on top of Attendance and Billing during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
New CareTracker Permissions and other recent software updates
New CareTracker Permissions Our new CareTracker Permissions will allow you to decide whether certain roles of staff have access to view Care Tracker services for programs to which they are...
Is your i/DD agency equipped to do remote work?
Remote Work is Here to Stay: This COVID-19 pandemic has pushed organizations to switch to remote working models. There have been numerous studies on how remote workers are more productive...
Skeptical about remote onboarding? Think again.
The need for having a strong digital software backbone for your organization has never been more evident than in these troubling times. We have agencies coming to us for assistance...
Is Your EHR Vendor Ready for Person Centered Planning?
Person-Centered Planning (PCP) as a modality for organizing I/DD agencies has been gaining traction among both facilitators and executives. As the name suggests, it’s a process controlled and directed by...
CareTracker and eMAR modules are in full action during COVID-19
With a number of our customers moving their staff to remote working positions, there is an increased reliance on iCM to enable productivity. Today we’d like to talk about...
Keep your Employees Productive at Home During COVID-19 using iCM
With governors of different states issuing stay-at-home orders to control and prevent the spread of coronavirus cases, providers servicing the i/DD industry are also adjusting their staff roles. Since people...
Working round-the-clock to provide support during COVID-19
At this unprecedented challenging time of crisis for the world, our country, and notably providers of long term services and supports, we would like to take a moment to remind...
Why are DDA Providers Switching to iCM?
Over the past few years, iCM has been gaining a lot of popularity in the DDA (I/DD) industry, specifically with organizations that want to keep up with technology trends. Here...
2019 – Year in Review
With 2020 off to a good start we thought we’d take a look back and share 5 major milestones we achieved last year. 1- Thousand Sites Target Crossed: We crossed...
The New Care Tracker is Here
Direct Support Professionals (DSP’s) have one of the most important jobs on the planet. The new Care Tracker helps streamline their daily tasks and gives them a simple way to...
Insight from an Early Adopter Group (LTSS): SEEC
Maryland is working on transitioning the DDA community of providers from the old PCIS2 system to the new LTSS Maryland. While the target date for all providers to be fully...
What SOC 2 and HIPAA Certification Means for You as an iCareManager Customer
Learn how our SOC 2 and HIPAA compliance provides enhanced security and privacy benefits for our clients, ensuring their sensitive data is protected.
Everything you Need to Know About Electronic Visit Verification (EVV)
While the 21st Century Cures Act was put in place back in 2016, there have since been new changes that have a significant impact on healthcare agencies and providers, like...
Why are there so many different system standards for EHR?
Standards are the basis on which effective policies are built in any organization or system. Globally, health systems are built by workable and acceptable standards. The quality of services received...
How Long Term Services & Supports Organizations Can Protect Themselves against Data Security Breaches
Cybersecurity incidents are a growing threat to all organizations, and that includes providers working in Long Term Services & Supports. In this brief article, we’ll first look at a few...
5 steps to take to achieve success with implementing a new software system with your frontline staff
Implementing a new software system is an organizational change, and change is hard. Here are 5 steps to take to achieve success with implementing a new software system with your...
Person-Centered Staff Assessments Create Person-Centered Service
Image Courtesy: RISE Services A safety net, like a chain, is only as strong as its weakest link. In any long term supports and services organization, the safety net under...
Person-Centered Planning: Your One Stop Shop
Person-Centered Planning can be beautiful or it can be a headache based on what systems you have in place to manage it for your agency. Here at iCM – we...
State Audits are a Breeze with iCareManager
Going through licensing audits can be a daunting task, but not with iCareManager on your side. We sat down with Tricia Timmons, Director of Quality Services at Bello Machre, an...
Insight from an Early Adopter Group (LTSS): SEEC
Maryland is working on transitioning the DDA community of providers from the old PCIS2 system to the new LTSS Maryland. While the target date for all providers to be fully...
Everything you Need to Know About Electronic Visit Verification (EVV)
While the 21st Century Cures Act was put in place back in 2016, there have since been new changes that have a significant impact on healthcare agencies and providers, like...
Implementing Electronic Documentation like a Pro
Getting optimal benefit out of any software system requires careful planning and direction. We’ve compiled a quick reference checklist for you to get the most out of your electronic documentation...
Why States Are Adopting MLTSS
Managed Long Term Services and Supports (MLTSS) refers to the delivery of long term services and supports through capitated Medicaid managed programs. Increasing numbers of states are using MLTSS as...
The Right Software System is Almost Like Getting Another Income Stream
Organizations and their executives serving the needs of people with intellectual or developmental disabilities (IDD) have many compelling reasons to implement a good software solution — efficient data capture, data...
Why are there so many different system standards for EHR?
Standards are the basis on which effective policies are built in any organization or system. Globally, health systems are built by workable and acceptable standards. The quality of services received...
LTSS Billing Countdown for Maryland’s DDA Providers
Maryland’s Developmental Disabilities Administration (DDA) which comes under MD Department of Health is currently undergoing a transition pertaining to the Medicaid services and billing methods for organizations providing Long-Term Services...
Six things Assisted Living Facilities can do to Avoid Citations during State Inspections
Providing assisted living and senior care facilities to residents come with a huge responsibility for effectively managing their emotional, physical and psychological well-being. As such, it is a regulated industry....