Legal

Privacy Policy

iCM Website Privacy Policy · Last Updated: 08/10/2026

BY USING THIS WEBSITE OR SUBMITTING PERSONAL INFORMATION TO iCM THROUGH THIS WEBSITE, YOU ARE CONSENTING TO THE COLLECTION, USE, TRANSFER, AND DISCLOSURE OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

Scope of this Privacy Policy

iCareManager, LLC ("iCM") operates the website at www.icaremanager.com (the "Website"). This Privacy Policy explains what personal information we collect through the Website, how we use it, and your choices.

"Personal information" means information that identifies you personally, either alone or in combination with other information available to us. This Privacy Policy may be supplemented from time to time by additional Privacy Notices posted on this Website, which are intended to be read together with this Policy.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in applicable laws, our data collection practices, or our business and services. Changes will become effective 30 days after posting. We will post an updated version with a revised effective date to notify you of any changes. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.

Collection of Information

We primarily collect two types of information through this Website: personal contact information that you voluntarily submit, and anonymous technical data collected automatically when you visit our Website.

When you submit the Request a Demo form at www.icaremanager.com/request-demo, we collect information that may include your name, business email address, phone number, organization name, and type of organization. If you use the live chat widget on our Website, we may also collect your email address and the content of your messages. If you contact our customer service team, we may collect personal information you knowingly and voluntarily provide through that interaction.

When you visit our Website, we also automatically collect certain technical and usage information, including your IP address, browser type, pages visited, time on site, and referring source. This information is collected through the analytics and tracking technologies described in the Cookies and Tracking Technologies section below.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies, including JavaScript tags, for analytics and functionality purposes. A "cookie" is a small text file transferred to your browser by a web server, which the server can read later. Cookies allow a website to customize information presented to you and to save time by storing information so you do not need to re-enter it on a later visit.

We use analytics tools to understand how visitors interact with our Website, including pages visited, time spent, and navigation paths. We use marketing automation and live chat tools to manage visitor engagement and support. A tag management system is used to organize and deploy these tracking scripts. Our content delivery and security provider processes visitor IP addresses as part of its standard infrastructure function.

You may opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. You may also manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of this Website. All marketing emails sent by iCM include an unsubscribe link, and you may opt out of marketing communications at any time by contacting us at help@icaremanager.com.

Storage, Use, and Sharing of Information

Information collected through this Website is processed and stored securely on our servers. We use personal information collected through this Website to respond to demo requests and provide information about our products and services; to send product updates, news, and marketing communications where you have not opted out; to analyze Website traffic and improve the user experience; to protect the security and integrity of our Website; to comply with applicable laws, rules, and regulations; and to provide effective customer service.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share personal information with trusted third-party service providers who assist us in operating the Website and conducting our business. These providers are contractually required to use your information only to perform services on our behalf and to maintain the confidentiality and security of your data.

We may also disclose personal information when required by law or court order, to comply with governmental or regulatory processes, to cooperate with law enforcement, to prevent fraud or criminal activity, to enforce our agreements, or to protect the rights, property, or safety of iCareManager, its clients, or the public.

We keep your personal information only as long as we need it for the purposes for which it was originally collected, for legitimate business purposes such as regulatory compliance, or as permitted or required by applicable law.

Your Rights and Choices

You have the right to access, update, correct, and delete your personal information at any time by contacting us. If you wish to opt out of marketing communications, you may use the unsubscribe link in any email we send or contact us directly at help@icaremanager.com.

Residents of California and certain other U.S. states have additional rights under applicable state privacy laws, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. iCareManager does not sell personal information. To exercise any of these rights, please contact us using the information in the How to Contact Us section below.

Links to Third-Party Websites

This Privacy Policy applies only to information collected through this Website. It does not apply to information collected on the websites of our partners, service providers, or other third parties. We do not control the privacy practices of third-party websites and encourage you to review the privacy policy of each website you visit.

Security

iCareManager takes the security of your personal information seriously and implements reasonable administrative, technical, and physical safeguards to protect it against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal information, no system is completely secure. In the event of a security incident affecting your personal information, we will notify you as required by applicable law.

How to Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us by any of the following means:

By Email: help@icaremanager.com — please include "Privacy Question" in the subject line to help us expedite our review.
By Phone: (888) 426-4020
By Mail: iCareManager, LLC, 10440 Little Patuxent Parkway, Columbia, MD 21044