The Only EHR You'll Ever need
The EHR bringing real AI to IDD and human services
Designed for IDD service providers, iCareManager makes compliance easier, streamlines everyday work, and supports real-time documentation for Assisted Living, Long-Term Care and Case Management agencies.
TRUSTED BY 15,000+ PROVIDERS
Smarter service deliveryfor growing iDD providers
States
Staff
Individuals Served
Integrated Modules
Why Providers Choose iCareManager
Not because we have the most features. Because we built the platform, the pricing, and the partnership around how providers actually succeed.
Everything Included. Nothing Sold Separately.
One fixed monthly fee based on the individuals you support. All 50+ modules. Training, implementation, customizations, and every future update included. You will never get a call from us selling you an add-on.
iCareManager Platform: All 50+ modules, training, support, updates
1 line. Every month. Forever.
A Partner, Not a Vendor.
You get a dedicated implementation specialist, a support team that knows your programs by name, and a company that builds what providers ask for. When regulations change in your state, we are already working on it.
Built for Where Care Is Going.
iCM is not a legacy system with AI bolted on. Built-in AI flags compliance risks before audits, catches documentation gaps in real time, and turns your data into answers. When you choose iCM, you never have to shop for another system again.
Proven Where It Matters.
30+ states. 15,000+ active staff. 30,000+ individuals served. A decade of audits passed, claims paid, and med passes completed. You are not betting on a promise. You are joining providers who already made the switch.
HOW ICM SUPPORTS YOUR SUCCESS
How iCareManager improves, IDD Service & Compliance.
Person-centered support plans
Individualized plans, tracked goals, and audit-ready templates — built around the person, not paperwork.
Medication administration
Barcode med pass, pharmacy sync, and refusal logs — accuracy at every dose.
Staff training & onboarding
Role-based training with compliance alerts.
CareTracker service logs
Real-time service documentation with structured, validated entries.
Attendance & Medicaid billing
Clean 837P/837I files aligned with state Medicaid requirements.
Business intelligence & reporting
Drag-and-drop reports, BIRT dashboards, and trend analytics — turn everyday documentation into decisions.
ICAREMANAGER
No More Juggling
With Multiple Systems
PERSON CENTERED APPROACH
Purpose-Built EHR for Human Services
iCareManager is built specifically for human services organizations. We support everyone from small IDD agencies to large long-term care networks all in one secure platform.
Assisted Living
iCareManager equips assisted living communities with connected tools for care plans, medications, nursing, and daily support.
Explore Assisted Living servicesResidential & Group Homes
iCareManager brings clinical, operational, and transportation workflows together for residential and group home providers.
Explore Residential & Group Homes servicesDay Habilitation
iCareManager gives day hab teams a single platform for planning, attendance, billing, transportation, and community integration.
Explore Day Habilitation servicesDay Programs
Plan activities, document participation, and bill Medicaid from a single connected platform.
Explore Day Programs servicesIn-Home Supports
EVV, mobile documentation, and Medicaid waiver billing built for teams delivering support in the home.
Explore In-Home Supports servicesICF/IID
ICF-specific documentation, plans, and clinical workflows that keep your facility audit-ready.
Explore ICF/IID servicesAssisted Living
iCareManager equips assisted living communities with connected tools for care plans, medications, nursing, and daily support.
Explore Assisted Living servicesResidential & Group Homes
iCareManager brings clinical, operational, and transportation workflows together for residential and group home providers.
Explore Residential & Group Homes servicesDay Habilitation
iCareManager gives day hab teams a single platform for planning, attendance, billing, transportation, and community integration.
Explore Day Habilitation servicesDay Programs
Plan activities, document participation, and bill Medicaid from a single connected platform.
Explore Day Programs servicesIn-Home Supports
EVV, mobile documentation, and Medicaid waiver billing built for teams delivering support in the home.
Explore In-Home Supports servicesICF/IID
ICF-specific documentation, plans, and clinical workflows that keep your facility audit-ready.
Explore ICF/IID servicesFoster Care & Self-Directed
One platform that scales from a single individual to a large self-directed program.
Explore Foster Care & Self-Directed servicesCase Management
ISP/PCP tracking, integrated messaging, and automated billing so case managers spend less time on admin.
Explore Case Management servicesEmployment Services
Track placements, employer leads, and career milestones in the same platform that runs your other services.
Explore Employment Services servicesCorrectional Health
A correctional-health EHR built for continuity from intake through housing, transfer, and re-entry.
Explore Correctional Health servicesBehavioral Health
BSP versioning, ABC data, and behavioral analytics — all connected to your care plans and billing.
Explore Behavioral Health servicesSpecial Needs Schools & Camps
Learning plans, family communication, and safety workflows built for schools and camps supporting people with disabilities.
Explore Special Needs Schools & Camps servicesFoster Care & Self-Directed
One platform that scales from a single individual to a large self-directed program.
Explore Foster Care & Self-Directed servicesCase Management
ISP/PCP tracking, integrated messaging, and automated billing so case managers spend less time on admin.
Explore Case Management servicesEmployment Services
Track placements, employer leads, and career milestones in the same platform that runs your other services.
Explore Employment Services servicesCorrectional Health
A correctional-health EHR built for continuity from intake through housing, transfer, and re-entry.
Explore Correctional Health servicesBehavioral Health
BSP versioning, ABC data, and behavioral analytics — all connected to your care plans and billing.
Explore Behavioral Health servicesSpecial Needs Schools & Camps
Learning plans, family communication, and safety workflows built for schools and camps supporting people with disabilities.
Explore Special Needs Schools & Camps servicesFour AI initiatives, built for the work you already do
iCM is building a suite of AI tools designed specifically for IDD and human-services workflows — each one connected to the iCareManager platform, so the intelligence lives where your team already works. Every tool is built to reduce documentation burden and support compliance, with people in control of the decisions that matter.
Generate individualized support plans from each person's profile, assessments, and organizational guidelines.
Guide every medication pass with intelligent safety checks and real-time clinical context.
Review Medicaid claims overnight, surface risks early, and prepare cleaner claims before the day begins.
Connect ambient documentation, patient charts, coding, and billing with the existing care record.
Each tool connects back to the iCareManager platform, so your data stays in one place. Ask us which AI initiatives fit your organization.
See the AI suite in a demoCustomer Stories
What IDD & Long-Term Care Providers are Saying
See how providers like you are transforming service delivery, cutting admin time, and improving outcomes with iCareManager.
01“When I first started looking for an electronic health record system, it was a no-brainer to go with iCM. It's built for IDD providers like us.”
Real impact
Outcomes that add up.
Less time on paperwork
Structured documentation and smart templates cut hours of admin so teams focus on people, not forms.
Explore CareTracker
Fewer documentation errors
Barcode med pass, guided workflows, and validation catch mistakes before they reach the record.
See eMAR
Faster staff onboarding
Role-based training with compliance alerts gets new hires productive from day one.
Training platform
More time on direct care
Unified workflows and mobile tools give caregivers back the hours that matter — with the people they serve.
Person-centered plansOne connected platform
Bring every part of service management together
Connect documentation, compliance, medication management, billing, staffing, reporting, and daily support workflows inside one intuitive platform built for human services.
- PCP / ISP
- CareTracker
- eMAR
- ePrescribing & Labs
- Incident Reporting
- Attendance & Billing
- Staff Time & Attendance
- Nursing & Assessments
- Business Intelligence & Reporting
- Integrated Staff Training
- Alerts & Notifications
- Appointments
- Staffing
- Sites & Locations
- Fleet Management
- Internal Messaging
- Mobile App
- Leads Management
- Integrations