Demographics & Management
Centralize essential participant information to strengthen case management workflows and ensure accurate, up-to-date EHR documentation.
Service note · 9:14 AMSigned
Shift summarySubmitted
Missing field checkValidated
Case Management
Streamline Case Management Empower Teams
iCareManager (iCM) supports case management, human services case management, and long-term care case management with unified tools that simplify collaboration and documentation for IDD service providers, assisted living communities, and disability programs. Equipped with features for person-centered planning, Individual Support Plans (ISP), care coordination, and integrated electronic health records (EHR), iCM helps teams deliver compliant, organized, and high-quality support across every individual’s care journey.
What your team runs here
Case Management workspace
One login · 50+ connected modulesHIPAA-ready
Documentation health
On trackLive visibility across your programs
Plans current88%
Notes completed72%
Compliance checks94%
One connected workflow
PlanDocumentReport
Keep documentation, services, and compliance connected.
One platform for case management
Demographics & ManagementPCP/ISP Tracking & Outcomes Mana…Incident ReportingInternal MessagingEligibility TrackingQuality Reviews.Billable Activity Notes & Visit…E-Signature Feature
See the complete workflow
Explore the Case Management solution
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Key capabilities
Essential Tools to Empower Case Managers
iCareManager equips teams with the tools needed to deliver organized, compliant, and person-centered support across case management, human services case management, and long-term care case management programs.
PCP/ISP Tracking & Outcomes Management
Create and monitor Person-Centered Plans (PCP), Individual Support Plans (ISP), and key outcomes for stronger care and support coordination and service planning.
Plan · Community skillsComplete
Plan · Daily livingIn progress
Plan adherence
Objectives met78%
Reviews on time92%
Incident Reporting
Capture and resolve incidents with structured incident documentation, supporting safety, compliance, and timely response.
Service trendsDashboard
Last 30 daysTrending up
Internal Messaging
Improve communication among case managers, teams, and service providers to enhance overall support and care coordination.
Care team thread
Update shared with the team
Acknowledged
Secure & HIPAA-compliantEncrypted
Eligibility Tracking
Manage service eligibility, benefits, and requirements across human services case management programs.
Service documentedVerified
Units calculatedValidated
Medicaid claimReady to bill
Quality Reviews.
Ensure consistent quality with built-in tools for quality assurance, service evaluation, and documentation checks.
Audit trailComplete
Record accessRole-based
Documentation readiness
Requirements met96%
Billable Activity Notes & Visit Summaries
Record billable case notes, track visits, and document services with accurate, compliant EHR-based case documentation.
Service documentedVerified
Units calculatedValidated
Medicaid claimReady to bill
E-Signature Feature
Streamline approval workflows and documentation accuracy with secure e-signatures for plans, notes, and assessments.
Audit trailComplete
Record accessRole-based
Documentation readiness
Requirements met96%
Benefits
Unmatched Benefits for Your Case Management Team
Experience transformative results for your team, individuals, and overall service delivery.
Reduce administrative burden with centralized tools that support case management, human services case management, and long-term care case management, allowing teams to focus on person-centered support.
Effortlessly create and manage Individual Support Plans (ISP), Person-Centered Plans (PCP), and tailored service strategies that strengthen care and support coordination.
Enhance efficiency with easy-to-use tools for case notes, visit summaries, and e-signatures.
Foster collaboration through integrated messaging tools that keep case managers, service providers, and support teams aligned across all aspects of case management.
Monitor individual outcomes, track service delivery, and adjust PCP/ISP plans in real time for stronger accountability.
Maintain reliable service standards using built-in quality assurance and review tools that support ongoing compliance and performance improvement.
Streamline billing with structured billable activity notes, visit documentation, and automated tracking to reduce errors.
Address issues quickly with integrated incident reporting, ensuring safety, transparency, and prompt follow-up.
Access complete, organized participant records that strengthen advocacy efforts and support person-centered decision-making.
See it in action
See How iCM Transforms Case Management
Discover how iCareManager strengthens case management, human services case management, and long-term care case management with unified EHR documentation, streamlined PCP/ISP management, and improved care and support coordination. For upcoming enhancements and early access, join the waitlist at casemanagement.ai. Book a personalized demo to see how iCM can simplify your workflows and elevate outcomes.
Book a Personalized Demo
FAQ
Got Questions? We've Got You.
Find quick answers to the most common questions about iCM’s features, support, integrations, and more.
Learn MoreOne connected platform
Bring every part of service management together
Connect documentation, compliance, medication management, billing, staffing, reporting, and daily support workflows inside one intuitive platform built for human services.
- PCP / ISP
- CareTracker
- eMAR
- ePrescribing & Labs
- Incident Reporting
- Attendance & Billing
- Staff Time & Attendance
- Nursing & Assessments
- Business Intelligence & Reporting
- Integrated Staff Training
- Alerts & Notifications
- Appointments
- Staffing
- Sites & Locations
- Fleet Management
- Internal Messaging
- Mobile App
- Leads Management
- Integrations