Our in-home support service empowers agencies to deliver high-quality support and care for individuals with intellectual and developmental disabilities (IDD) in their own homes. By combining person-centered planning with streamlined tools for scheduling, documentation, EVV, and Medicaid waiver billing, Direct Support Professionals (DSPs) can focus on care delivery instead of paperwork. All records are stored in a HIPAA-compliant Electronic Health Record (EHR) to ensure security and compliance.
What your team runs here
In-Home Supports workspace
Documentation health
On trackLive visibility across your programs
One connected workflow
Keep documentation, services, and compliance connected.
One platform for in-home supports
See the complete workflow
Explore the In-Home Supports solution
View all toolsKey capabilities
Our service brings together powerful tools that simplify in-home support, combining Electronic Health Record (EHR) features with person-center d care and support. It helps agencies streamline IDD support, empower DSPs with real-time tools, and stay compliant with EVV and Medicaid billing - all while improving goal tracking and outcomes.
A real-time care documentation tool that lets caregivers capture service notes, progress, and incidents on the spot, supporting person-centered care and up-to-date client records.
Secure electronic medication administration records to ensure safe, error-free medication tracking and assist with Medicaid compliance.
Automates scheduling and time tracking for direct support professionals (DSPs), simplifying payroll and ensuring accurate EVV checks when providing in-home services.
Attendance accuracy
Seamlessly integrates Electronic Visit Verification (EVV) with billing systems to streamline claims processing and maintain Medicaid billing compliance.
Enables DSPs to access client information and document care at the point of service, even offline, so teams have the latest data during in-home support visits.
Centralizes client demographics and care plan details into one profile, creating a comprehensive EHR that improves data accuracy and simplifies reporting.
Supports individual support plans and goal tracking for each client, ensuring person-centered objectives are set and progress is monitored throughout the IDD care program.
Plan adherence
Sends real-time reminders and alerts to staff for appointments, tasks, or any EVV exceptions, keeping everyone proactive and informed during care delivery.
Tracks DSP training, certifications, and competency to build a highly skilled workforce and ensure ongoing compliance with industry and Medicaid requirements.
Training completion
Benefits
Our approach delivers clear benefits for in-home support providers and the individuals they serve
Automate scheduling and documentation with a secure Electronic Health Record (EHR), freeing Direct Support Professionals (DSPs) to spend more time on personalized care and support.
Equip DSPs with mobile tools and real-time updates to deliver truly personalized care. Automated care plans and alerts ensure every client’s needs are met, driving better client success.
Digitize care logs in our EHR for automated, audit-ready reporting - effortlessly meeting EVV, Medicaid, and other regulatory requirements.
Equip DSPs with a mobile care app for scheduling, documentation, and messaging. Real-time updates and alerts keep your team connected and responsive wherever they provide support.
Automate staff scheduling and time tracking so your team spends less time on admin. This keeps DSPs focused on delivering high-quality care and support rather than paperwork.
Instant real-time notifications keep everyone in sync. DSPs and supervisors stay up-to-date on client status or changes, ensuring cohesive care delivery.
Track each client’s care plan, goals, and progress in one place. Comprehensive outcome tracking empowers DSPs to deliver personalized support, driving measurable improvements in client independence and success.
See it in action
iCareManager empowers providers to deliver high-quality in-home support. Our integrated Electronic Health Record (EHR) and mobile tools streamline documentation and scheduling, so your direct support professionals (DSPs) can spend more time delivering person-centered care and support. The result is better outcomes and improved quality of life for the individuals you support.
Book a Personalized Demo
FAQ
Find quick answers to the most common questions about iCM’s features, support, integrations, and more.
Learn MoreOne connected platform
Connect documentation, compliance, medication management, billing, staffing, reporting, and daily support workflows inside one intuitive platform built for human services.